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How We Handle Your Information

Your account details, payment history and login information stay secure with us. We collect only what's needed to verify your identity, process deposits through DANA, OVO, GoPay and…

Your data encrypted on every transactionPayment info processed locally in IndonesiaAccount access anytime to request changes
lotus4d 4 How We Handle Your Information
REACH OUT ANYTIME

Contact Us About Your Data

Email Support Send us a message to our privacy team at [email protected]. We respond within 24 hours on weekdays. Include your account email and what you'd like to change.
Live Chat Open your account, go to the bottom right of the lobby and tap the chat bubble. Available Monday to Sunday, 08:00–22:00 WIB. Your query gets logged for our records.
Account Settings Head to your profile inside lotus4d 4, tap Privacy & Data, and download your information or request edits directly. Changes take effect immediately unless you're in a withdrawal.
HOW WE PROTECT YOU

Security and Data Handling Practices

Encrypted Connections

Every deposit, withdrawal and login happens over an encrypted link. Your DANA, OVO, GoPay and QRIS transactions are protected the same way your bank protects them online.

Data Retention

We keep your account data for 24 months after your last login or withdrawal, whichever is later. After that, we delete identifiable information unless local law requires us to keep records longer.

No Third-Party Sales

We do not sell, rent or share your email, phone or payment details with marketers or data brokers. We share only what's legally required with payment processors and tax authorities.

Cookie Control

We use session cookies to keep you logged in and functional cookies to improve speed. We do not use tracking cookies to follow you across other websites. You can clear cookies anytime in your browser.

Password Security

Your password is hashed—we never store it in plain text. If you forget it, we send a reset link to your email within seconds. Never share your password with anyone, including our support team.

Request Your Data

Email [email protected] with your account email and ask for your data export. We'll send you a copy of everything we hold about you within 5 business days.

Frequently Asked About Privacy

We keep your account record for 24 months in case you want to recover it. After that, we delete your personal information. Your payment history stays archived for tax compliance if required by Indonesian law. You can request permanent deletion earlier by emailing [email protected].

Access depends on local law. If you created your account in Indonesia through lotus4d 4, you can request your data from anywhere. If you're abroad, contact us to confirm eligibility. We respond within 5 business days with any information we can share.

We use session cookies to log you in and functional cookies to remember your game history and language choice. These expire after 30 days of inactivity. We do not use cookies to track you on other websites. Delete them anytime from your browser settings.

We store the payment method you choose (e.g. 'DANA account' or 'GoPay linked') so you can make faster deposits next time. We do not store your full account numbers or pins. Payment processing goes through encrypted channels managed by the payment provider, not our servers.

Only you and our support team can see your account details. Payment processors like DANA and OVO see your transaction info to complete transfers. Tax authorities may request records if required by law. We never share your email or phone with game studios or advertisers.

Change your password immediately inside your account settings. Then email [email protected] with your account email and describe what happened. We'll review your login history and lock suspicious activity. Response time is under 2 hours during business hours.

We see your approximate location when you log in so we can verify you're accessing from a region where lotus4d 4 operates. We use this for fraud prevention only, not to track your movement. You can disable location services in your app or browser settings.